ADP Professional Services

OPTIMIZE YOUR HCM UNLOCK WHAT’S POSSIBLE

Join us for a curated, in-person experience designed for payroll leaders who want to get more from their ADP Workforce Now® investment.

This exclusive event brings you face-to-face with ADP Professional Services experts—the consultants who work behind the scenes optimizing HCM
environments every day. You’ll gain practical insight into how high-performing organizations design, configure, and use their systems more effectively, and you’ll leave with a clearer understanding of where your own environmentcould be improved.

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Product Specialist Certification Policies

Refund and Cancellation Policy

ADP provides a flexible refund and cancellation policy. Refunds and cancellations must be requested within 7 business days to receive 100% reimbursement, and are subject to specific conditions, as outlined in the table below.

Days from purchaseRefund %Course access/Completion Status ​​Practice ExamFinal Certification Exam7 business days100% ​Not attended an instructor-led training ​​Not accessed or completedNot accessed or completed8 or more business days ​0% ​​N/A ​​N/A ​​N/A ​​

To be eligible for a refund, you must not have:

  • Accessed or completed any exams.
  • Attended instructor-led training(ILT).
  • Earned a certificate of completion.

Additional information regarding refunds and cancellations

  • Refunds will not be granted for failure to complete study materials or failure to attend instructor-led training(s) when purchased.
  • Access to ILT and practice Exams will be terminated upon refund approval.
  • Course extensions are non-refundable.

How to request a refund

To request a refund, send an email to  enterpriselearningsupport@adp.com within 7 days of purchasing the ADP Certification Program. Once your refund request is received, we will send you an email acknowledging receipt of this request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund after 14 days, first check your bank or credit card account again.

Then contact your bank/credit card company. It may take some time before your refund is officially posted (up to 30 days). There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at enterpriselearningsupport@adp.com. 

ADPs refund policy is subject to change.