ADP provides a flexible refund and cancellation policy. Refunds and cancellations must be requested within 7 business days to receive 100% reimbursement, and are subject to specific conditions, as outlined in the table below.

Days from purchaseRefund %Course access/Completion Status ​​Practice ExamFinal Certification Exam7 business days100% ​Not attended an instructor-led training ​​Not accessed or completedNot accessed or completed8 or more business days ​0% ​​N/A ​​N/A ​​N/A ​​

To be eligible for a refund, you must not have:

• Accessed or completed any exams.
• Attended instructor-led training(ILT).
• Earned a certificate of completion.

Additional information regarding refunds and cancellations

• Refunds will not be granted for failure to complete study materials or failure to attend instructor-led training(s) when purchased.
• Access to ILT and practice Exams will be terminated upon refund approval.
• Course extensions are non-refundable.

How to request a refund

To request a refund, send an email to  enterpriselearningsupport@adp.com within 7 days of purchasing the ADP Certification Program. Once your refund request is received, we will send you an email acknowledging receipt of this request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund after 14 days, first check your bank or credit card account again.

Then contact your bank/credit card company. It may take some time before your refund is officially posted (up to 30 days). There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at enterpriselearningsupport@adp.com. 

ADPs refund policy is subject to change.

Once the practice exam has been completed with a passing score, the final exam will be assigned with a mandatory 14-day timer that will start immediately.

A passing score for the practice exam is set at 85%. The score needed to pass the final exam is only 80%.

ADP offers one free exam retake if you complete both attempts within the 14 day day window.

The first attempt of ADP's certification exam must be taken within seven days after successfully passing the practice exam. If you do not pass the exam on your first attempt, you will have an additional week to review the content and use your free exam retake.

If you fail both final exam attempts you must retake the certification program at full cost.

A formal program extension can be purchased if additional time beyond the original course access period is required. Students can choose to purchase a 30-day extension. The extension is located in the original learning path that was assigned. The extension must be purchased prior to the program expiration date (as long as the final exam has not been attempted).

A formal exam extension can be purchased if additional time beyond the original course access period is required. Students can choose to purchase a 30-day extension. The extension is located in the original learning path. The extension must be purchased prior to the program expiration date (as long as the final exam has not been attempted).

The formal 30-day extension is available for purchase at a cost of $50 per extension.

Only one extension can be applied at a time.

The extension includes access to the prep courses.

When an extension is applied, the extension period will always commence from the most recent expiration date of the relevant program.

• Example:
• WFN HR Cert Program original expiration date was March 30, 2023

Extension request must be submitted by midnight EST on March 27, 2023

The extension will have a start date of March 31, 2023

The extension will expire 30 days later, on April 29, 2023

• Students are notified in writing once an extension has been applied.
• For formal Extension requests, the extension fee must be paid before the extension is applied.
• Only 2 formal 30-day extensions are allowed. After 2 extensions it will be necessary to retake the program at full cost.

Important information about your extension:

Please review the online extension terms and conditions before ordering.

• Please allow up to 2 business days to process your extension.
• Pre-purchased extensions are non-refundable. 

Please refer to the ADP accessibility policy here: https://www.adp.com/web-accessibility-statement.aspx​

Accessibility Support

We are dedicated to meeting your accessibility needs. Our content has been created to be compatible with accessibility technology tools. If you have any questions relating to the accessibility of our courses, please review our FAQ. If you need further explanation, please contact enterpriselearningsupport@adp.com.​

What is a Reasonable Accommodation?

A reasonable accommodation is defined as modifications of programs, policies, practices, and procedures that enable learners with disabilities to have an equal opportunity to benefit from and have access to the ADP Certification programs. Reasonable accommodations do not include providing accessibility tools such as screen readers or training on how to use accessibility tools. Please contact your employer for any accessibility tools and associated training per your company’s policies.